Back to Knowledge Base
Networking
No Internet Connection
Restore an internet connection when your device cannot get online.
Symptoms
- Apps and websites cannot connect
- Windows shows No internet
- Only one device cannot go online
Possible Causes
- Network cable or Wi-Fi connection issue
- Incorrect IP or DNS settings
- Router or provider outage
Step-by-Step Repair
- Check whether another device can use the same network.
- Restart your modem, router, and device.
- Reconnect to Wi-Fi or reseat the Ethernet cable.
- Run the Windows network troubleshooter.
- Contact your internet provider if no devices can connect.
Difficulty
Easy
Read Time
6 min
Category
Networking
Still need help?
If these steps don't solve your problem, a FixHiv technician can help you remotely.
Connect to ExpertRelated Tutorials
Networking
Wi-Fi Connected but No Internet
Fix DNS, router and internet connectivity issues.
Read Tutorial
Networking
Wi-Fi Keeps Disconnecting
Stop Wi-Fi dropouts and restore a stable wireless connection.
Read Tutorial
Networking
Router Troubleshooting
Diagnose common router problems and get your network working again.
Read Tutorial