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Computer

Blue Screen (BSOD)

Diagnose and repair Windows blue screen errors.

Symptoms

  • Windows restarts with a blue screen
  • A stop code appears
  • The computer crashes during startup or while using an app

Possible Causes

  • A faulty or outdated device driver
  • Recent hardware or software change
  • Corrupted system files
  • Memory or disk problem

Step-by-Step Repair

  1. Write down the stop code shown on the blue screen.
  2. Disconnect recently added external devices and restart the computer.
  3. Install pending Windows updates and update important device drivers.
  4. Use Safe Mode to remove recent software or drivers if Windows will not start normally.
  5. Run Windows Memory Diagnostic and check the drive for errors if crashes continue.
Difficulty
Medium
Read Time
12 min
Category
Computer

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